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FAQ
Do I need a doctor’s referral?
You do not need a referral from your doctor unless your injury is related to a Workers’ Compensation claim, a Motor Vehicle Accident, or you are eligible to claim under the Medicare and Department of Veterans’ Affairs.
Do I need X-rays, scans or any medical imaging?
Most of the time it is not needed or necessary, but if you do I can advise what you need. Please call me on 9569 0034 if you feel that you need guidance.
Time for initial appointments?
New patients typically have a 50-60 minute initial appointment.
What do I bring to the initial appointment?
If you have them please bring your doctor’s referral, relevant X-rays/CT/MRI/Ultrasound scans films and reports, and any relevant specialist reports.
Please note that these are not required before the initial visit if not done.
What do I wear?
Loose comfortable clothing or clothing you could exercise in
Parking?
In Summer Hill, there is a big car park with a 2-hour limit at the front of the clinic; otherwise there is parking in nearby streets. It can be quite busy in Summer Hill, so please allow 10 mins to find parking.
Payment arrangements?
Fees are payable at the time of consultation. I accept cash, cheque, EFTPOS, bank transfer, Mastercard, Visa or AMEX. Alternatively I can accept credit card payments over the phone.
For Workcover and CTP, insurers are billed directly, so you do not pay.
For Medicare and DVA, payments are processed directly with Medicare and DVA.
Health Funds?
Do you accept all health funds?
Yes, I have HICAPS facilities available for your convenience. HICAPS accepts all major health funds. Please bring your health fund card on the day of your appointment in order for us to process your rebate.
How much will I receive back from my health provider?
All health funds rebate differently and we would recommend discussing benefits with your fund. I can supply the Item Numbers relating to the service to assist you with these discussions.
Are you a HCF, HBF or Bupa preferred provider?
The Physio Practice is a private clinic and I work collaboratively with all health funds, therefore in fairness to all of our clients we have opted not to become a preferred provider for individual funds.
Does Medicare cover physiotherapy?
Yes it can, but you need to be assessed by a GP as you need to meet certain criteria. Then if you qualify you will be eligible for physiotherapy under a multidisciplinary Care Plan. This is also called an EPC plan.
Does DVA cover physiotherapy?
Yes it can, but you need to be assessed by a GP as you need to meet certain criteria.